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Warranty, Shipping And Exchanges

The Gallagher Promise

Lifetime Warranty

At Gallagher Jewellers, we stand behind the quality of our craftsmanship and materials. Every engagement ring and ceremonial piece is made to last — which is why we offer a limited Lifetime Warranty for peace of mind.

Our warranty covers:

  • Manufacturing faults in your ring, such as loose settings or structural issues
  • Any rare changes to the optical properties of your certified lab-grown diamond (GIA or IGI) or moissanite stone (as covered by their manufacturer’s warranty)

If you believe your piece qualifies, we’ll assess it for you. Please note: damage from impact, misuse, or improper care (such as bent claws, chipped stones, or signs of corrosion) is not covered and may incur a repair fee.

Jewellery should be worn and loved — but even the most durable gemstones aren’t indestructible. Regular care and sensible wear will help keep your ring in top condition.

Not Covered:

  • General wear and tear (such as small scratches or dulling)
  • Damage from improper use or storage
  • Missing stones due to ignored maintenance or accidental damage
  • Lost or stolen items
  • Repairs, resizing, or alterations done by jewellers outside of Gallagher Jewellers (unless previously approved)
  • Warranty is valid only for the original purchaser and is non-transferable
  • Proof of purchase is required

Shipping

We offer complimentary express shipping on all Australian and international orders.

Domestic: 1–3 business days
International: 5–7 business days

You’ll receive tracking details as soon as your order is dispatched.

International Taxes & Duties:
Import taxes may apply outside Australia. These are the customer’s responsibility and vary by country. If duties are refused and your parcel is returned to us, redelivery costs will apply.

If you’re returning a piece from overseas for servicing or warranty, please clearly label the package as ‘Returned Goods – Warranty Service’ to avoid extra import charges. Gallagher Jewellers is not responsible for any customs fees resulting from incorrect declarations.

Not Covered:

  • General wear and tear (such as small scratches or dulling)
  • Damage from improper use or storage
  • Missing stones due to ignored maintenance or accidental damage
  • Lost or stolen items
  • Repairs, resizing, or alterations done by jewellers outside of Gallagher Jewellers (unless previously approved)
  • Warranty is valid only for the original purchaser and is non-transferable
  • Proof of purchase is required

Returns & Exchanges

Due to the custom nature of our jewellery, we are unable to offer refunds, credits, or exchanges for change of mind on:

  • Engagement rings
  • Ceremonial rings
  • Fine jewellery
  • Custom orders
  • Loose stones
  • Sale items

Ready-to-Wear Collection:
We offer a 30-day exchange on unworn rings from our Ready-to-Wear collection, provided they are in original condition.

CAD Approval Policy:

For custom designs, we’ll provide a CAD (Computer Aided Design) within 1–2 weeks of purchase.

  • You’ll have 3 days to approve or request changes.
  • If no feedback is given in that time, we will proceed with crafting based on the CAD provided.
  • Once approved or the 3-day window passes, no changes can be made.

If you cancel your order before CAD is received, a $1,000 AUD cancellation fee applies. No cancellations are accepted once the CAD is approved.

Gallagher Jewellers reserves the right to deny refunds or exchanges in the following cases:

  • Items show signs of wear or misuse
  • Custom or bespoke pieces
  • Incorrect sizing supplied by the customer
  • Non-quality-related concerns
  • Issues that can be repaired
  • Tampering or damage caused by the customer

Note: Gift cards and sale items are non-refundable.

Resizing

We offer one complimentary resizing (up or down 2 sizes max) within 6 months of receiving your ring.

After this period, resizing starts from $80 AUD.

Resizing Limits:

  • Pavé Bands: Up 4 sizes / Down 2.5 sizes
  • Shared Prong Bands (Marquise & Round): Up or down 2 sizes max
  • Men’s Zirconium Rings: Cannot be resized

Shipping fees apply for resizing services:

  • Domestic return shipping: $20 AUD
  • International return shipping: $50 AUD

If you’re local to Brisbane, you can book a ring drop-off appointment to avoid postage costs.

To arrange a resize, contact us via email.

Complimentary Servicing

We offer complimentary lifetime servicing on engagement, ceremonial, and fine jewellery pieces, including:

  • Professional cleaning
  • Polishing
  • Prong tightening
  • Full inspection

To keep your Lifetime Warranty valid, your piece must be serviced by Gallagher Jewellers at least once every 12 months.

Proof of servicing is required to maintain warranty eligibility.

Customers are responsible for shipping both ways.

Engraving

Engraving is complimentary during the crafting phase of your ring.

After this period, engraving or re-engraving is available for $60 AUD.

Note: Zirconium rings cannot be engraved after CAD approval or post-crafting due to the properties of the metal.

Rhodium Plating

White gold rings are rhodium plated to enhance their brightness. Over time, this layer naturally wears off.

We offer professional rhodium replating for $100 AUD.

Frequency of replating varies based on skin chemistry, wear, and exposure to chemicals.

Photography & Media

By purchasing from Gallagher Jewellers, you agree that any photos, videos, or visual content we capture of your piece may be used across our digital platforms — including social media, advertising, and marketing — at our discretion.

All content, including custom designs and photography, remains the intellectual property of Gallagher Jewellers.