FAQ

Got questions? We’ve answered the most frequently asked below.

We’ll help you design a beautiful ring that fits your budget. Whether you’re working with $3,000 or $300,000, we tailor the design, metal, and diamond or gemstone to get you the best look and value. We can show you a range of options at different price points, explain what affects pricing, and guide you to get the best balance of size, quality, and beauty.

 Cut (shape) is the most important for design, it determines which design we can use to bring out the best qualities of your diamond.  Colour and clarity are also important but can be balanced based on your preferences and budget. Carat affects size, but we help you maximise look for value. Our goal is to make the ring look stunning, not just check boxes.

Lab-grown diamonds are real diamonds—same chemical structure, hardness, and sparkle as mined ones—but grown in a lab. They’re 40–60% more affordable and environmentally friendly. Natural diamonds are rarer and may hold more long-term value. We offer both with full transparency and certification so you can choose what aligns best with your values.

No, you don’t need to pay all at once. We require a 50% deposit to secure your design and stone. The balance is due before pickup or delivery. We also offer flexible payment plans to make it easier to manage your budget.

 We love giving new life to sentimental diamonds. We assess all stones to ensure they’re suitable for remounting. While we don’t reuse old gold due to porosity risks, we do offer 100% of its value in store credit toward your new piece.

That’s completely normal. We have a few tricks to help you guess accurately, and the first resize within 90 days is free. We also offer proposal settings that can be sized later if needed.

The full process, from consultation to finished ring, usually takes 6-10 weeks. If you’re on a tight timeline, we offer rush services using in-stock stones and pre-approved CAD designs.

Yes. We provide CAD renders within five business days of confirming your stone and design brief. You’ll be able to review and approve the design before production begins.

Online listings don’t always show the full picture—cut quality, brilliance, and eye-clean clarity make a big difference. We only recommend diamonds that offer exceptional beauty and value, and our rings come with full support, design expertise, and lifetime care.

Yes. 100% of our natural diamonds comply with the Kimberley Process, and we offer traceable lab-grown diamonds and Australian sapphires as sustainable options.

Yes, we offer a wide range of beautiful alternatives including Australian sapphires, spinels, rubies, and more. These are perfect for adding colour or finding unique value at different price points.

Yes. Independent valuations are free for items over $5,000 and available for $150 on items under $5,000 upon request.

The first resize is complimentary within 90 days. We also offer free annual cleaning and check-ups. For white gold pieces, we recommend yearly servicing (plating or polishing) which is available at additional cost.

We offer a 7-year manufacturing warranty covering craftsmanship and setting faults. Stone loss is not covered unless the item is insured, which we highly recommend.

Yes. We offer 80% store credit toward a future upgrade, provided the original stone is in excellent condition and accompanied by its original certification.

Yes. All parcels are shipped using fully insured, signature-on-delivery couriers.

Absolutely. We design engagement rings with future bands in mind to ensure they sit flush and complement one another. You’re welcome to return anytime to design a matching wedding or eternity band.

As custom rings are made-to-order, they are not refundable. However, we’ll ensure you’re confident in the design and stone selection before we start production. Your happiness is our priority.

The price includes the centre stone or gemstone, the bespoke design process, CAD renders, manufacturing in your chosen metal, and final polish. For pieces over $5,000, we include a valuation and full aftercare support.

We’ll help you design a beautiful ring that fits your budget. Whether you’re working with $3,000 or $300,000, we tailor the design, metal, and diamond or gemstone to get you the best look and value. We can show you a range of options at different price points, explain what affects pricing, and guide you to get the best balance of size, quality, and beauty.

 Cut (shape) is the most important for design, it determines which design we can use to bring out the best qualities of your diamond.  Colour and clarity are also important but can be balanced based on your preferences and budget. Carat affects size, but we help you maximise look for value. Our goal is to make the ring look stunning, not just check boxes.

Lab-grown diamonds are real diamonds—same chemical structure, hardness, and sparkle as mined ones—but grown in a lab. They’re 40–60% more affordable and environmentally friendly. Natural diamonds are rarer and may hold more long-term value. We offer both with full transparency and certification so you can choose what aligns best with your values.

No, you don’t need to pay all at once. We require a 50% deposit to secure your design and stone. The balance is due before pickup or delivery. We also offer flexible payment plans to make it easier to manage your budget.

 We love giving new life to sentimental diamonds. We assess all stones to ensure they’re suitable for remounting. While we don’t reuse old gold due to porosity risks, we do offer 100% of its value in store credit toward your new piece.

That’s completely normal. We have a few tricks to help you guess accurately, and the first resize within 90 days is free. We also offer proposal settings that can be sized later if needed.

The full process, from consultation to finished ring, usually takes 6-10 weeks. If you’re on a tight timeline, we offer rush services using in-stock stones and pre-approved CAD designs.

Yes. We provide CAD renders within five business days of confirming your stone and design brief. You’ll be able to review and approve the design before production begins.

Online listings don’t always show the full picture—cut quality, brilliance, and eye-clean clarity make a big difference. We only recommend diamonds that offer exceptional beauty and value, and our rings come with full support, design expertise, and lifetime care.

Yes. 100% of our natural diamonds comply with the Kimberley Process, and we offer traceable lab-grown diamonds and Australian sapphires as sustainable options.

Yes, we offer a wide range of beautiful alternatives including Australian sapphires, spinels, rubies, and more. These are perfect for adding colour or finding unique value at different price points.

Yes. Independent valuations are free for items over $5,000 and available for $150 on items under $5,000 upon request.

The first resize is complimentary within 90 days. We also offer free annual cleaning and check-ups. For white gold pieces, we recommend yearly servicing (plating or polishing) which is available at additional cost.

We offer a 7-year manufacturing warranty covering craftsmanship and setting faults. Stone loss is not covered unless the item is insured, which we highly recommend.

Yes. We offer 80% store credit toward a future upgrade, provided the original stone is in excellent condition and accompanied by its original certification.

Yes. All parcels are shipped using fully insured, signature-on-delivery couriers.

Absolutely. We design engagement rings with future bands in mind to ensure they sit flush and complement one another. You’re welcome to return anytime to design a matching wedding or eternity band.

As custom rings are made-to-order, they are not refundable. However, we’ll ensure you’re confident in the design and stone selection before we start production. Your happiness is our priority.

The price includes the centre stone or gemstone, the bespoke design process, CAD renders, manufacturing in your chosen metal, and final polish. For pieces over $5,000, we include a valuation and full aftercare support.